Ciocca Chevrolet of Princeton

Jordan is the absolute best! If I could give him 10 stars, I would give him 11. He not only went above and beyond but had GENUINE care for the process. He worked out every detail until I was 100% comfortable with the purchase of a new truck. He is the real deal. If you are looking for a quality salesman, look no further. He is trustworthy, fair, and transparent. Everything you want when doing business! Thank you again for all your diligent hard work.

The whole process was easy and felt more customer serviced centered than other dealerships. My only issue was the whole time I was under the impression I was working towards a 3 year lease (36 months). When it came time to sign the paperwork, it said 27 months. When I brought it up, it came as a complete surprise. When talking about what it would take to change it to a 36 month lease, I was left with the impression I would be getting the sales/lease consultant in trouble. I didn't want to do this as the sales/lease consultant I was working with was extremely friendly, courteous, and easy to communicate with. I didn't want to be unfair to that person, so I accepted the 27 month lease. I felt this was a little pressured and not necessarily what I wanted. It felt more like I was being put in a tough spot to ask for what I truly wanted or get someone in trouble who, to me, did nothing wrong and worked extremely hard from the minute I walked in through signing the paperwork. I truly wish I would've asked for what I believed I was getting, the 36 month lease. I'm not sure if that's a dealer tactic or if he would've been in any trouble.

Made an appointment for service on my Blazer. Was called by dealership a few days later to say parts needed to be ordered and we rescheduled for the following week. No problem. Received 3 texts leading up to appointment confirming the date and time. Drove 25 minutes to dealership to be informed that they do not have the skill to perform the work but recommended someone who could. Why this couldn't be communicated to me in the previous week and a half I do not know. The kicker is that they wanted me to purchase the parts needed that they had ordered. Unbelievable waste of my time. I wanted to give no stars because I received no service.

Erin was absolutely wonderful to work with. She was very knowledgeable and helpful. I had purchased my vehicle and extended warranties through another dealership before I moved to Mercer County. She informed me how I could get a copy of them so she could contact them so that the tire repair would be covered. She stayed on top of every step of my service.

My 2018 Malibu Hybrid went in for service June 5th, and I didn't receive it back until November 21st. The car suddenly refused to shift gears in the parking lot, and I had it towed to the Ciocca Cevrolet in Princeton. It wasn't providing an error code, but it was determined that the transmission pump and module needed replaced. Two weeks into service, a courtesy Silverado was the only vehicle available for me to use in the meantime - which more than doubled my monthly fuel cost. The parts were ordered, but once they tried to install, the seals and gaskets needed were absent from the ordered parts. Those got ordered soon after, but caused a delay in the overall repair process. Shipping during the strike only made delivery time worse. Once everything came in and was ready, the entire transmission was deemed needing replacement. The new transmission was ordered, and once it arrived I was told that it did not come with the power converter they expected to receive with it. This second instance of not acquiring all of the necessary parts caused another delay of a few weeks to a month plus. I was told the power converter needed for this transmission was not available for purchase, since it was an older model in my 2018 Malibu. They wanted to harvest the old power converter from the bad transmission, and this didn't sit right with me. However, maybe a few days to a week later I received a call saying the transmission is actually a new model, so they could get a new power converter. During this time, I had spent too long in the Silverado I was given as a courtesy vehicle and I had to swap it out for a new one. Once again, I was given an identical Silverado to drive since I guess that's all that was available. Once everything for the transmission came in, it finally got installed and was test driven. I brought in my second key for programming, and was told I'd get my car back once they were able to finish up. Programming took longer than expected, with the first 3 attempts failing. After succeeding, the car was to be driven to me at work to exchange for the loaner Silverado. On the way over to me, the check engine light came on and the Ciocca driver turned right back around to bring it back in for service. The high voltage fan for the hybrid battery had apparently gone bad, and I was told that it was likely due to the car sitting for so long. This got ordered and replaced within just a few days, so another minor delay. Soon after, the car was finally driven up to me and back in my possession. Throughout this process I was handed off to 3 different service providers over time, and communication was pretty rough the entire time. I found myself reaching out a majority of the time for an update, and received information that I would expect to be notified of. Stuff like when parts arrived, a problem was found, a new problem arose, etc. I felt dissatisfied in having to chase down answers. The people I was in contact with were friendly and helpful, but I'm not sure where there's a gap with regard to deciding when to reach out to customers and provide an update. I had a civil conversation with the service manager about my frustrations, and I wouldn't be as upset if I had a more economical courtesy vehicle for the time. He told me he'd work on a solution to make things right, and leave me satisfied with the outcome. My car was detailed for free as an act of good faith, given my experience. Once I received my car back, I was contacted with a proposed solution. I was offered compensation for a portion of the excess fuel cost while driving the Silverado, as well as a complimentary detailing in the Spring. I was pleasantly surprised at this offer, and it relieved some of my stress. While this was an absolute headache to go through, which caused financial and mental stress, I am satisfied with the resolution now that everything is said and done. I'd like to see more communication in the future, and more attention when ordering parts as to not cause significant delays totaling ~2 months out of the 5+ I had my car in for service.